Feature Deep Dive
AI Knowledge Bases — Train AI on Your Data
Upload PDFs, documents, websites, or connect Google Drive, Notion, and Confluence. Promptha indexes everything with semantic search and lets you ask questions in natural language. AI answers from your data — with source citations — and connects to any Skill, Ask, or Pipeline.
How Knowledge Bases Work
Four steps from raw documents to an AI that answers questions from your proprietary data.
Upload Your Documents
Drop in PDFs, Word docs, spreadsheets, presentations, text files, CSVs, and more. Connect Google Drive, Notion, or Confluence for automatic syncing. Supports 100+ file types, up to 10 GB per knowledge base.
AI Indexes Everything
Promptha splits your documents into semantic chunks and builds a vector index. This is not keyword search — the AI understands meaning, context, and relationships across your entire document library.
Ask Questions in Natural Language
Type a question the way you would ask a colleague. The AI retrieves the most relevant passages from your documents, synthesizes an answer, and cites the exact sources it used.
Link to Any Skill or Ask
Connect your knowledge base to a Skill, an Ask workspace, or a Pipeline. Every AI interaction can now draw on your proprietary data — no fine-tuning, no code, no waiting.
5 Use Cases for AI Knowledge Bases
Every team has documents that contain critical knowledge. A knowledge base turns those documents into an AI expert your team can query instantly.
Customer Support
Upload FAQ pages, product documentation, and help center articles. AI answers customer tickets with accurate, cited responses drawn from your actual support content.
FAQ docs, product guides, help center articles
Sales Enablement
Load battlecards, case studies, pricing sheets, and competitive analysis. Sales reps get instant answers about product differentiators, objection responses, and customer success stories.
Battlecards, case studies, pricing sheets
Employee Onboarding
Upload SOPs, training manuals, employee handbooks, and policy documents. New hires ask questions and get structured, accurate answers from day one — without waiting for a manager.
SOPs, training docs, employee handbooks
Research Synthesis
Load academic papers, internal reports, market research, and industry analyses. Ask cross-document questions and get synthesized answers that pull from multiple sources at once.
Papers, reports, market research
Legal & Compliance
Upload contracts, regulatory filings, compliance policies, and internal guidelines. AI reviews clauses, flags inconsistencies, and answers policy questions with exact document citations.
Contracts, policies, regulatory filings
Building a Customer Support AI
A step-by-step walkthrough showing how to turn your help documentation into an AI agent that answers support tickets with cited sources.
Upload your help docs, FAQ page, and product guides to a new Knowledge Base
Drag and drop files or connect your help center via URL. Promptha ingests and indexes everything automatically.
AI indexes all documents with semantic search
Each document is chunked, embedded, and stored in a vector database. The system understands meaning — not just keywords.
Connect the Knowledge Base to a Support Skill
Link the knowledge base to a Skill configured for customer support. The Skill now answers questions using your documentation as its source of truth.
AI answers tickets with source citations
When a question comes in, the AI retrieves relevant passages, composes a clear answer, and includes citations so agents can verify the response before sending.
Key Features
Everything you need to build production-grade AI knowledge bases without writing code.
100+ File Types
PDFs, DOCX, XLSX, PPTX, CSV, TXT, Markdown, HTML, and more. Upload anything your team already uses — no reformatting required.
10 GB Per Knowledge Base
Store thousands of documents in a single knowledge base. Enough capacity for entire product doc libraries, compliance archives, or research corpora.
Semantic Search (RAG)
Retrieval-Augmented Generation means the AI searches by meaning, not keywords. Ask "What is our refund policy for enterprise clients?" and it finds the right clause — even if the word "refund" does not appear in the heading.
Source Citations
Every answer includes the document name, page, and passage it was drawn from. No black-box answers — you can verify and trace every response back to your original content.
Live Sync with External Tools
Connect Google Drive, Notion, or Confluence. When your source documents update, the knowledge base re-indexes automatically. Your AI always has the latest information.
Link to Skills, Asks, and Pipelines
A knowledge base is not standalone — it plugs into any Promptha workflow. Build a customer support Skill, a research assistant Ask, or a compliance-check Pipeline, all grounded in your data.
Build Your First Knowledge Base
Upload your documents, connect your tools, and start asking questions. Your AI expert is minutes away.
Open Promptha